E-mail verification issues on the support center

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E-mail verification issues on the support center

Postby krunes » 16 December 2020, 15:02

After browsing around on the forums for a while on account recovery, I've decided to consult the support center to recover my very old account.
After making the account 3 days ago, I've still not received any emails about verification, decided to make another account just today and to no avail, that one hasn't received an email either.

tldr; verification email on support center doesn't send, need help

krunes
 
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Re: E-mail verification issues on the support center

Postby ECC9 » 18 December 2020, 19:01

Try sending ''I forgot my password'' email. If you recieve 1 it should be okay.
Discord: ECC9#6057

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Re: E-mail verification issues on the support center

Postby krunes » 18 December 2020, 23:09

ECC9 wrote:Try sending ''I forgot my password'' email. If you recieve 1 it should be okay.


Email sent, email received, password changed but still again, tells me that the email is not verified yet.

krunes
 
Posts: 3
Joined: 12 December 2020, 18:21

Re: E-mail verification issues on the support center

Postby LoneWolf56 » 19 December 2020, 09:48

Hi krunes,

You should have received an email when you first signed up that looks something like this:
https://prnt.sc/w5wb0p

Check your spam folder; it may have appeared there.
From that email you can verify your account and then log into our support center.
~~
If you didn't receive any email like the one above, please let me know so I can try to figure out what happened and help you make an account recovery ticket.

Best,
LoneWolf56 (Site Moderator), on behalf of the PB2 staff team
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Re: E-mail verification issues on the support center

Postby krunes » 19 December 2020, 17:18

Checked every folder again, no emails about verification, nothing in the spam folder or the trash bin either.

What bugs me is that it does send an email when I request a password request but hasn't sent anything upon registry.

krunes
 
Posts: 3
Joined: 12 December 2020, 18:21

Re: E-mail verification issues on the support center

Postby LoneWolf56 » 19 December 2020, 20:43

Topic locked.
Please check your PM's @-krunes.

Thank you.
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