No more ban appeals on forum!

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No more ban appeals on forum!

Postby gani » 13 February 2018, 16:23

What do you think about it guys? your opinion?

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Re: No more ban appeals on forum!

Postby AI Robot » 14 February 2018, 00:48

Dont really see a difference between the new way and the older one.
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Re: No more ban appeals on forum!

Postby Player_PB2 » 17 February 2018, 07:25

Me neither, since there's not many people get banned
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Re: No more ban appeals on forum!

Postby Civil-Lite » 19 February 2018, 18:51

Thinking about it, it was a lot easier to actually ban appeal on the forum other than sending an email resulting it not actually been read.
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Re: No more ban appeals on forum!

Postby Tempus » 20 February 2018, 06:42

Civil-Lite wrote:Thinking about it, it was a lot easier to actually ban appeal on the forum other than sending an email resulting it not actually been read.


All emails are read and take care of. Maybe we might not reply within 3-4 hours maybe more (we are still setting everything up).

But with the new system after I believe 4 hours It becomes marked red with (reply due). Basically you're going to get a reply sooner than what it took on the appeals forum. Seen things unanswered for a few days... etc. But that's not why it was removed.

The system makes each email (to us it's tickets) visible and direct communication with you. It allows us to keep the conversation private, only you and the staff member assigned the ticket. Our ticket system allows us to customize everything on our end to templates, to notifications, feedback, ect.

We literally encouraged the banned user to avoid the ban to appeal the ban. Which avoiding the ban is already a bannable offence. Sure, you could have a friend appeal for you. But I don't like this, It is best to have direct communication with the banned party.

-Edit-

Additionally, hopefully soon. I have re-created the ban page. It should provide you with more information that is helpful both to you and to the staff member when investigating. I've asked Eric to do some upgrades to the way we provide support and allow us to have something that makes bans more clear, with ban ID's, hopefully we can use them more efficiently.
Last edited by Tempus on 20 February 2018, 06:47, edited 1 time in total.
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Re: No more ban appeals on forum!

Postby lrv » 20 February 2018, 14:23

Honestly that's bad. People can't appeal so easily anymore and appealing should be public so people who are cponneced to a ban can provide information.
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Re: No more ban appeals on forum!

Postby ECC9 » 9 March 2018, 17:56

I like it because people can't get in you if you make a ban appeal. It was a perfect 100000% idea in my opinion.
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Re: No more ban appeals on forum!

Postby Player_PB2 » 11 March 2018, 06:10

ECC9 wrote:I like it because people can't get in you if you make a ban appeal. It was a perfect 100000% idea in my opinion.

i was about to post this ;-;. *clears throat* agreed
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